Managing client communications manually can drain your time and energy.
At ZenPass, we are committed to supporting your wellbeing by taking care of essential client follow ups for you, so you can focus on your practice.
With ZenPass, you can automate all client reminders and confirmations — protecting your energy and providing your clients with a seamless, professional experience. Here you can find tools built for solo wellness professionals.
This automation feature is available exclusively for Grow Plan members.
In this guide, we explain how ZenPass automates your client communications, which reminders and confirmations you can customise, and how this saves you time while nurturing your client relationships.
Why Automating Reminders and Confirmations Matters
As a wellness professional, your energy is precious. Constantly chasing bookings, reminding clients about appointments, or following up for feedback can become overwhelming and exhausting.
Automating client communications with ZenPass means:
- You protect your time and avoid administrative burnout
- Clients feel cared for with timely reminders and updates
- You reduce no-shows and last-minute cancellations
- Your practice runs smoothly without constant manual effort
ZenPass is designed to work quietly in the background, allowing you to focus your energy where it matters most — supporting your clients.
What ZenPass Automates for You
With ZenPass, Grow Plan members can fully automate the following client communications:
- Booking ConfirmationsImmediately send a professional confirmation once a client books a service, class, or event.
- Appointment RemindersRemind clients about their upcoming appointments automatically by email or SMS, ensuring they turn up prepared and on time.
- Waiver and Form RemindersAutomatically remind clients to complete any necessary waivers or intake forms before their session.
- Rating and Review RequestsFollow up after a session with a friendly message asking clients for feedback, reviews, or testimonials.
All these communications are fully customisable with your logo, colours, and personalised messages — exclusively available for Grow Plan subscribers, get started with ZenPass as a new practitioner.
Examples of Automated Communications
Here is a closer look at what ZenPass will send on your behalf:
| Communication Type | Timing | Customisation Available |
| Booking Confirmation | Immediately after booking | Logo, colours, message text |
| Appointment Reminder | 24 or 48 hours before appointment | Timing, message text |
| Waiver Reminder | When forms are pending | Reminder text |
| Rating Request | A few hours after the session | Thank you text and feedback link |
This system ensures no client is ever forgotten, and no booking slips through the cracks.
Protecting Your Energy with ZenPass Automation
ZenPass is built with wellness practitioners in mind.
We understand that your energy is best spent on healing, teaching, and supporting your clients — not on endless emails or follow-ups.
By automating client reminders and confirmations, ZenPass:
- Reduces last-minute cancellations and missed appointments
- Strengthens client trust and professionalism
- Ensures that every client feels supported and valued
- Frees up your mental space for creativity, compassion, and growth
In short, we protect your energy while helping your practice flourish.
Grow Plan Exclusive: Full Customisation
Full branding and customisation of client communications is available only with the ZenPass Grow Plan.
Benefits of Grow Membership include:
- No platform fees on bookings
- Full control over the look and feel of your emails and SMS communications
- Priority support and dedicated account management, a support also designed for full-time wellness providers.
- Access to marketing resources, training, and growth events
If you are still on the Starter Plan and wish to unlock these powerful features, you can upgrade easily in Settings > Billing.
Summary
With ZenPass, you can automate all critical client reminders and confirmations, protecting your time and offering a smooth, professional experience.
To recap:
- Grow Plan members can customise and automate booking confirmations, reminders, waiver reminders, and feedback requests.
- Automations are fully branded with your logo, colours, and personal message.
- ZenPass helps you reduce no-shows, protect your wellbeing, and deliver exceptional client experiences with less effort.
Ready to automate and protect your energy?
Upgrade to Grow Today and start creating effortless client journeys with ZenPass.
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