ZenPass is designed to grow alongside your practice, giving you full flexibility to upgrade or downgrade your subscription whenever your business needs change.
Whether you are just starting out, expanding your offerings, or refining your client management systems, adjusting your ZenPass plan is simple and seamless.
In this guide, we explain exactly how to manage your subscription from within your ZenPass account.
When You Can Upgrade or Downgrade
You can upgrade or downgrade your ZenPass subscription at any time:
- When you are a new practitioner choosing a pricing plan during signup
- After creating your business profile and accessing your dashboard
- Any time later through your Settings > Billing page
ZenPass ensures you are always in control of your plan, with no hidden fees or complicated contracts.
How to Upgrade or Downgrade Through Your Business Profile
If you have already created your business profile in ZenPass:
- Log into your ZenPass account.
- Navigate to your Dashboard.
- Look for the Upgrade button located clearly on the dashboard.
- Click the Upgrade button to view available plans.
- Select the plan you would like to move to and confirm your choice.
This option is perfect for practitioners who quickly realise they want to unlock more features, such as custom branding, automated communications, and zero platform fees.
How to Upgrade or Downgrade Through Settings > Billing
You can also manage your plan at any time through your account settings:
- Log into your ZenPass account.
- Go to Settings.
- Click on Billing.
- In the Plan Management section, you will see your current plan and available options.
- Click Change Plan.
- Select either Upgrade or Downgrade depending on your needs.
You will see a full breakdown of what is included in each plan so you can make an informed decision.
Choosing Your Plan at Sign-Up
If you are signing up as a brand new practitioner on ZenPass:
- You will be prompted to choose a plan as you complete the signup flow.
- You can start with the Starter Plan if you wish to explore ZenPass before committing.
- You can upgrade to the Grow Plan whenever you are ready to unlock all professional features.
The Starter Plan is free to use, while the Grow Plan offers expanded capabilities designed for practitioners ready to streamline and scale their business.
Key Features Unlocked with the Grow Plan
Upgrading to the Grow Plan unlocks essential tools for professional practice management, discover ZenPass features for experienced wellness experts:
- 0% platform fees on your bookings
- Full branding control over your client communications
- Automated appointment reminders and waiver follow-ups
- Advanced CRM features for client management
- Priority support and training resources
- Access to exclusive marketing and business growth events
Practitioners on the Grow Plan appear more prominently in client search results, see how your services are showcased to clients
What Happens After You Change Plans?
Once you upgrade or downgrade:
- Your new plan will take effect at the start of your next billing cycle, depending on your selection.
- Your client data, bookings, and account settings remain secure and intact.
- You will gain immediate access to any new features or restrictions associated with your new plan.
ZenPass makes the transition seamless so that there is no disruption to your clients or your workflow.
Frequently Asked Questions About Upgrading or Downgrading
Can I upgrade at any time?
Yes. You can upgrade instantly from your Dashboard or Settings > Billing.
Will my client information be affected if I downgrade?
No. Your client profiles and booking history will remain safely stored in your ZenPass account.
Will I be charged immediately when upgrading?
Depending on your billing cycle, you may either be charged immediately with a pro-rata adjustment or the new price will start from your next renewal.
Is there a penalty for downgrading?
No. ZenPass offers flexible subscriptions with no penalties for changing plans.
Summary
ZenPass makes it easy to adapt your subscription as your practice evolves.
- Use the Upgrade button in your Dashboard.
- Or manage your plan through Settings > Billing.
- Choose the right plan at signup or change it anytime based on your needs.
Ready to unlock your full potential with ZenPass Grow Plan?
Upgrade today and enjoy the tools that empower your wellness business to thrive.
Stuck somewhere? Let’s fix that. Head over to the ZenPass Help Centre and get back on track in minutes.
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