We are genuinely grateful that you chose ZenPass to support your practice.
If you have reached the point where you need to cancel your subscription, we understand — and we are here to make the process as smooth, respectful, and transparent as possible.
In this guide, we will walk you through how to cancel your ZenPass subscription, while sharing a few options to pause or adjust your plan if that would better suit your current journey.
Before You Go: A Heartfelt Thank You
Building a wellness business takes extraordinary courage, dedication, and heart.
Whether you have been with ZenPass for weeks, months, or years, you have trusted us with a part of your journey — and for that, we are deeply grateful.
Please know that your decision to cancel does not close the door forever.
You are always welcome back when you are ready for the next chapter.
How to Cancel Your ZenPass Subscription
Cancelling your ZenPass plan is simple and respectful of your time.
Here is how you can do it:
- Log into your ZenPass account.
- Navigate to Settings.
- Select Billing.
- In the Plan Management section, click Cancel Plan.
- Follow the prompts to confirm your cancellation.
Once confirmed:
- You will retain access to your account until the end of your current billing period.
- Your client information will remain securely stored should you wish to return in future.
Can I Pause Instead of Cancelling?
If you are taking a short break, adjusting your business model, or focusing on personal growth, you may prefer to downgrade to our Starter Plan instead of cancelling fully, explore all pricing options on ZenPass.
The Starter Plan is free to use and keeps your profile and client data intact for when you are ready to rebuild momentum.
You can downgrade easily from the same Settings > Billing page without losing your account history.
What Happens After Cancelling?
After cancelling:
- Your subscription will not renew at the next billing date.
- Your existing client records, bookings, and profile information will be saved securely.
- If you return later, you can pick up right where you left off.
At ZenPass, we believe that flexibility is part of supporting wellness — your pace, your path.
Need Help Before You Decide?
Sometimes a small adjustment can make a big difference.
If you are considering cancelling because of:
- Business slowdowns
- Financial pressure
- Feeling overwhelmed by technology
- Needing help with features
We are here to listen and support you, discover how ZenPass supports wellness experts.
Our team is always available to suggest solutions, offer training, or tailor your ZenPass experience to better fit your needs.
Simply contact support and we would love to assist you before you make your final decision.
A Message from the ZenPass Team
Your journey matters.
We believe deeply in the work you do — supporting, healing, teaching, and transforming lives, learn about our mission to empower wellness professionals.
If today is the end of your ZenPass chapter for now, know that we are proud to have been part of your growth.
Your courage to build a practice, serve clients, and follow your calling is inspiring.
Whether your next steps involve rest, reinvention, or new horizons, we send you with gratitude and encouragement.
This is not goodbye — it is “see you soon.”
Summary: How to Cancel Your ZenPass Subscription
- Go to Settings > Billing > Cancel Plan in your ZenPass account.
- Your subscription will end at the close of your current billing period.
- Your data remains safely stored should you decide to return.
- Downgrade to the free Starter Plan if you prefer a flexible pause.
- We are always here to support your journey — no matter where it leads.
Ready to continue your wellness journey with or without ZenPass?
You are always part of our community.
Questions? We’ve got you covered. From setup to advanced features, our Help Centre is your go-to resource.
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