Switching to ZenPass is seamless with our complimentary data transfer service. Whether you’re migrating from another platform, spreadsheets, or paper records, our team is here to assist you every step of the way.
What We Can Import
ZenPass supports the import of the following data:
- Client Information: Names, contact details, and notes.
- Upcoming Appointments: Past & upcoming Scheduled sessions and events.
- Service Listings: Descriptions, durations, and pricing.
- Packages and Memberships: Active client packages and memberships.
- Waivers and Forms: Digital copies of client-signed documents.
Note: Due to privacy and security considerations, we cannot import stored payment methods or past transaction histories.
How to Request Your Free Data Transfer
To initiate your data transfer:
- Prepare Your Data: Export your data from your current system into a CSV or Excel format. If you’re using spreadsheets or paper records, ensure the information is organised clearly.
- Contact ZenPass Support: Email us at contact@zen-pass.com with the subject line “Data Transfer Request.” Include your exported data files and any specific instructions or notes.
- Confirmation: Our team will acknowledge receipt of your data and provide an estimated timeline for the transfer (usually 3-5 business days)
Frequently Asked Questions
Q: How long does the data transfer take?
A: Transfers are typically completed within 3–5 business days, depending on the volume and complexity of the data.
Q: Can I continue using my current system during the transfer?
A: Yes, but we recommend minimising changes to your data during the transfer process to ensure consistency.
Q: Is there a cost for the data transfer?
A: No, ZenPass offers this service free of charge to all new users.
Q: What if I have data in multiple formats?
A: Our team can handle various data formats. Please provide all relevant files, and we’ll manage the consolidation.
Q: Will my data be secure during the transfer?
A: Absolutely. We adhere to strict data protection protocols to ensure your information remains confidential and secure.
Need Assistance?
If you have questions or need help preparing your data, don’t hesitate to reach out. Our support team is available Monday to Friday, 9 AM to 6 PM GMT.
- Email: contact@zen-pass.com
- Live Chat: Available on our website during business hours.
We’re here to make your transition to ZenPass as smooth as possible.
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