At ZenPass, the privacy, security, and compliance of your clients’ data are our highest priorities.
As a wellness practitioner, ensuring that your clients’ personal information is handled safely is essential for maintaining trust and meeting legal requirements.
In this guide, we explain how ZenPass protects your clients’ data across multiple levels, in line with GDPR, HIPAA, and other leading international standards.
Our Approach to Client Privacy and Security
We protect client data across four key areas:
Communications, Storage, Processing, and Security Testing.
Here is how we do it:
1. Communications Security
All communications between you, your clients, and ZenPass are encrypted using SSL/TLS protocols.
- End-to-end encryption: Every piece of information shared between you and ZenPass is protected in transit.
- AES-256 encryption: Communications are secured using the industry-standard AES-256 algorithm, one of the most trusted encryption methods available.
This means that personal details, booking information, and payment data are all encrypted and safe from interception.
2. Data Storage Security
ZenPass stores all client data securely within highly protected environments.
- Hosted by leading cloud providers: Our databases and servers are hosted in facilities with strict physical access controls and full redundancy systems.
- Encrypted at rest: All stored data is encrypted using AES-256 standards to protect against unauthorised access.
- Certified infrastructure: Our hosting providers are certified under international security standards, including:
- ISO 27001
- SOC 2
- GDPR compliance
- HIPAA compliance
In addition:
- Daily, weekly, monthly, and yearly backups: Your data is backed up regularly to ensure full recoverability even in the event of unexpected disruption.
This comprehensive storage security gives you peace of mind that client information remains private, protected, and accessible only by authorised users.
3. Data Processing Compliance
ZenPass processes all personal data in strict accordance with privacy regulations.
- GDPR compliance: All personal data is processed exclusively within Europe, ensuring full alignment with the General Data Protection Regulation (GDPR).
- HIPAA awareness: For practitioners working with sensitive health information, our infrastructure is designed to meet HIPAA security expectations.
In addition:
- Clients can request a copy of their personal data at any time.
- Clients can request deletion of their personal data at any time.
- You have full control over the personal data you collect through ZenPass forms and waivers.
This ensures you are operating in a way that respects client rights and meets your legal obligations.
4. Regular Security Testing
ZenPass conducts regular security tests and audits to maintain the highest levels of protection.
- Our infrastructure is tested for vulnerabilities frequently.
- We proactively monitor and upgrade our security systems based on industry best practices.
This ongoing commitment helps ensure that your client data stays safe even as digital threats evolve.
In Simple Terms: Your Clients’ Data is Protected
If a client ever enquires about their data security while you are using ZenPass, you can confidently explain:
- Their data is encrypted during transmission and at rest.
- Their data is stored securely within GDPR-compliant European servers.
- Only you (the practitioner) and the client have access to their sensitive information.
- They can request access to, or deletion of, their personal data at any time.
- ZenPass uses industry-leading standards to protect privacy and security.
In short:
All the data you share with ZenPass is securely transmitted, encrypted, and stored — and only you can access it.
Frequently Asked Questions About Client Data Protection
Is ZenPass GDPR compliant?
Yes. ZenPass processes all personal data in full compliance with GDPR regulations.
Is ZenPass HIPAA compliant?
ZenPass infrastructure is designed to align with HIPAA security practices. However, it remains your responsibility as the practitioner to ensure your use of client health data follows HIPAA requirements where applicable.
Can a client request their data to be deleted?
Yes. You and your clients can request deletion or access to personal data at any time. ZenPass supports these rights under GDPR.
Where is the client data stored?
All client data is stored securely in European servers hosted by certified cloud providers.
Summary
Protecting client privacy is essential for your reputation, your compliance obligations, and your peace of mind.
ZenPass protects client data at every level:
- Encrypting communications and storage
- Using certified secure infrastructure
- Complying fully with GDPR and HIPAA standards
- Supporting client rights to access and delete personal information
- Testing and upgrading our security systems regularly
Ready to protect your clients’ data while building a thriving, trustworthy practice?
Join ZenPass Grow Plan Today and experience seamless, secure client management.
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