When you are running a wellness, or therapy practice, understanding your business costs is essential for growth and sustainability.
At ZenPass, we believe in complete transparency. In this guide, we will explain ZenPass subscription pricing, Stripe payment processing fees, and how they work together to support your business.
ZenPass Subscription Plans
ZenPass offers flexible subscription options to suit practitioners at every stage of their business journey.
Starter Plan
- Free to use
- 5% to 20% Platform Fee per booking
The Starter Plan is ideal for those just getting started and wanting to explore ZenPass without any upfront costs.
You will only pay a small platform fee when you generate bookings.
Grow Plan
- £17.77 per month when billed annually
- 0% Platform Fee on bookings
The Grow Plan is perfect for wellness professionals who are ready to grow & scale confidently, knowing exactly their monthly investment in their business.
With GROW, you keep 100% of your service fees without any platform deductions on bookings.
You also gain access to powerful features such as client imports, packages, monthly 1:1 Business Coaching , custom terms and conditions, marketing support, and free community events.
For full details, please visit our ZenPass Pricing Page.
What Are Platform Fees?
Platform fees are the small percentages taken on bookings made through ZenPass when you are on the Starter Plan.
- If you are using the Starter Plan, a platform fee between 5% and 20% is deducted per client booking.
- Events 5%
- Private Sessions 10%
- Studio Hire 15%
- Corporate 20%
- If you upgrade to the GROW Plan, you benefit from ZERO platform fees.Everything you earn from your clients belongs to you, apart from Stripe’s standard processing charges.
Note: Platform fees vary depending on the type of service and location. Moving to Grow ensures no ZenPass platform fees at all.
Stripe Payment Processing Fees
ZenPass partners with Stripe to handle all payment processing securely and reliably.
Stripe applies its own payment processing fees on each transaction.
We made processing fees more convenient for our paid subscribers:
- 1.9% plus 30p for GROW plan.
- 2.9% plus 30p for Starter plan
Important:
ZenPass does not add any mark-up to Stripe’s fees. You are billed exactly what Stripe charges.
How Payments Flow
Here is how the payment process works when a client books you through ZenPass:
- The client books your service and pays online through Stripe.
- Stripe deducts its transaction fee automatically.
- If you are on the Starter Plan, ZenPass applies the platform fee.
- The balance is deposited into your Stripe account, ready for payout to your bank.
If you are on the GROW Plan, ZenPass takes no platform fee — only Stripe’s small transaction fee applies.
Currency and Client Location
ZenPass is global-ready.
When clients book services, they automatically see the prices in the local currency based on their location.
For example:
- Clients in the United Kingdom will see prices in GBP (£).
- Clients in Europe may see prices in Euros (€).
- Clients in the United States will see prices in USD ($).
This smart localisation creates a familiar and trustworthy experience for clients around the world, increasing the chance of successful bookings.
Important:
Your payouts remain in your Stripe account’s home currency.
Stripe will handle any necessary currency conversions and may apply a small additional 1% fee for international exchanges.
Benefits of ZenPass Pricing and Payments Model
Simple and transparent: No surprises, no hidden costs
Affordable for all stages: Start free and upgrade as you grow
Keep more earnings: No ZenPass platform fees on Grow
Secure payments: Trusted Stripe technology protecting every transaction
International ready: Serve clients globally with ease
Flexible and scalable: Plans that grow with your business
Frequently Asked Questions
Do I need a Stripe account to use ZenPass?
Yes. You will be prompted to connect or create a Stripe account when setting up payments. Stripe ensures secure transactions and fast payouts.
Can I cancel my ZenPass subscription at any time?
Yes. ZenPass is a flexible platform. You can manage or cancel your subscription directly from your Billing page in Settings.
Are Stripe fees included in the ZenPass subscription?
No. Stripe fees are separate and are charged by Stripe directly per transaction. ZenPass does not add anything on top.
Will I be charged extra for accepting Apple Pay or Google Pay?
No. Stripe processes all digital wallets under their standard card processing rates.
What happens if my client is in a different country?
ZenPass automatically adjusts the checkout currency based on the client’s location. Stripe manages any currency conversions if required.
Summary
ZenPass is committed to making payments and pricing as transparent and simple as possible.
- Choose the right plan for your business stage: Starter (free) or Grow (zero platform fees)
- Understand that Stripe charges a small standard transaction fee
- Know that your clients will experience localised pricing automatically
- Focus on your practice while we handle secure bookings and payments
Ready to start your journey?
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